Privacy Policy

TriHealth EAP® Privacy Statement

This Privacy Statement provides information about:

  1. What personally identifiable information of yours or third party personally identifiable information is collected from you through the Web site
  2. The organization collecting the information
  3. How the information is used
  4. With whom the information may be shared
  5. What choices are available to you regarding collection, use and distribution of the information
  6. The kind of security procedures that are in place to protect the loss, misuse or alteration of information under TriHealth EAP control
  7. How you can correct any inaccuracies in the information

If you have questions or concerns regarding this statement, contact TriHealth EAP,  by postal mail.

Commitment to Confidentiality:

Confidentiality is a top priority at TriHealth EAP. We are committed to maintaining the highest level of confidentiality with all of the information we receive from our customers and clients, including the information received from this Web site.

This Privacy Statement will assure you that the information you share with TriHealth EAP is kept confidential and fully secure. TriHealth EAP may change this Privacy Statement at any time by posting revisions to our Web site. You will be notified of any modifications in the use of personally identifiable information via email, mail or phone.

Links to other sites are available in order to provide you with additional useful information and services. Links that take you off our site are clearly labeled. We are not responsible for the privacy policies or actions of those who control other sites. We encourage you to look for and review the privacy policies of any site you visit.

Personal information:

At TriHealth EAP, we are very aware of the privacy concerns of our customers and others who visit the TriHealth EAP web site. In fact, we share your concerns and will not solicit personal information from you as you tour our site, though you may provide that information voluntarily. If you do elect to provide personal information to us, in no case will we sell, license or transmit that information outside of TriHealth EAP for any reason, unless you authorize us to do so.

There are instances in which TriHealth EAP® might internally use the personal information you voluntarily submit. These instances include identifying and registering you for services through our site. In addition, we may disclose your personal information (as described below) to our agents, affiliates and subsidiaries to enable them to perform certain functions for us. By learning a little about you, TriHealth EAP can deliver more relevant content and product offerings, hence provide you better service.

Personally identifiable information is described as data that is unique to an individual, such as a name, address, telephone number, social security number and date of birth. At times, we may request personal information from you through our sites in order to deliver requested materials to you, respond to your questions, or deliver a product or service. Members, clients, customers and providers have the ability to register in a secured area of our Web site in order for us to deliver such products or services.

Information we collect may include:


  • User ID
  • PIN #
  • First and Last Name
  • Phone
  • State
  • Secret Prompt
  • Secret Response
  • Federal Tax ID
  • License
  • State of License


  • User ID
  • PIN #
  • First and Last Name
  • Zip Code
  • Date of Birth
  • Member ID
  • Group No
  • Secret Prompt
  • Secret Response

By providing an email address, you are indicating that publications can be sent to your email address. You are not required at any time to submit your email address for the purpose of receiving recurring informational/promotional emails from TriHealth EAP and/or third parties. You may opt out of receiving publications via email by contacting TriHealth EAP. We also collect information about you and your use of our site through the use of "Cookies." Cookies are small computer files that we transfer to your computer's hard drive that grant you access to a secured area and are only used for session tracking. Cookies are required to gain access to the secured areas of our site. Access to these secured areas will not be granted if the cookie is rejected. Information that is automatically logged for the purpose of producing reports containing hit volumes is:
Query String, Status, Bytes Sent, User-Agent (Browser Type) and Cookie Referrer.

Internal Security Procedures

Information that you share with us is kept strictly confidential and fully secure. Your encrypted (encoded) information is protected using "SecureSocket Layers (SSL)" as it passes between your browser and the TriHealth EAP servers. Only authorized persons are permitted to access your personal information. All authorized persons must abide by a security and confidentiality agreement.

What you should know:

The information contained on this TriHealth EAP web site is provided for general informational purposes, as a convenience to the customers and clients of TriHealth EAP and as a public service. The material is not a substitute for obtaining professional advice from a qualified person, firm or corporation. Consult the appropriate professional advisor for more complete and up-to-the minute information. TriHealth EAP is not engaged in rendering any legal, medical or professional services by placing this general informational material on this Web site.

In no circumstances will TriHealth EAP be liable to any party for any direct, indirect, special or other consequential damages arising out of any use of this website, or any other hyper-linked web site. This includes, without limitation, any lost profits, business interruption, loss of programs or data on your equipment, or otherwise, even if TriHealth EAP is expressly advised of the possibility or likelihood of such damages.

Information may be changed or updated without notice. Therefore, information contained on our sites may be out of date at any given time. TriHealth EAP may also make improvements and/or changes to the products and/or programs described on our sites at any time without notice.


Should you send us your questions, comments and job inquiry via email to any mail box provided on any of our affiliated Web sites, we will share your correspondence with our Customer Service representatives and those employees or agents most capable of addressing your questions and concerns. We will retain your communication until we have done our very best to provide you with a complete and satisfactory response. Ultimately, we will either discard your communication or, in some cases, archive it. Your email address will not be retained for secondary purposes.

All information and correspondence you share with us will be handled in the strictest confidence. Please note that the email facilities on our web site (unlike those areas that require a sign-on and are PIN-protected) do not provide the same level of security. For that reason, please do not use email to communicate information to us that you consider confidential. If you wish, you may contact us instead via telephone at 513-891-1627 or 800-841-5002.

For more information:

The website is maintained by
TriHealth EAP
4665 Cornell Road, Suite 350
Cincinnati, OH 45241