What services does TriHealth EAP® provide?


There is no problem too large or too small to bring to TriHealth EAP. During the first session, you and your counselor will discuss the goal(s) of your counseling/coaching and develop a written plan of action. If longer-term counseling or specialized care is needed, your counselor will refer you to a qualified professional or organization in the community. The services of TriHealth EAP are confidential, complying with all state and federal laws.


In-Person Brief Counseling

The nature of brief counseling may differ, depending on the nature of the presenting issue. However, some of what may occur includes learning:

  • more effective communication techniques
  • more effective parenting techniques
  • how to be assertive
  • more effective problem solving and negotiation styles
  • how to manage anger
  • how to be more organized
  • how to manage stress

The majority of problems that employees and family members bring to counseling can be improved and/or resolved in brief counseling. If longer-term counseling or specialized care is needed, your counselor will refer you to a qualified professional or organization in the community.


Telephone Counseling

TriHealth EAP offers telephone counseling as an alternative to coming in person to one of the TriHealth EAP offices. In most cases, the clients meet in person with the counselor at least for the first session. Then, if appropriate, and if the decision to continue counseling by phone is mutually agreed upon by the client and the counselor, the client will have the option of continuing his/her Employee Assistance Program (EAP) care by phone. Telephone counseling may be particularly convenient for people with very crowded and changing schedules, those with physical disabilities or limitations, those with family obligations that make travel time difficult and for those who may have to negotiate difficult geographic distances. It is not appropriate for marital and family counseling, counseling with children, and certain problem areas, such as significant depression or anxiety.


Referral to Specialized Care

Many problems can be improved or resolved through brief EAP counseling. If the client and the counselor decide that additional services for specialized or longer care are required from an outside resource, a referral will be made. Your exact need, benefit coverage and a convenient location will be considered before the referral is made.


Referral to Community-Based Resources

On occasion, the client and the counselor will agree that a referral needs to be made to a community service or program that is appropriate to help the client with a particular problem. One community service program that is often utilized is credit counseling for clients who need help with financial difficulties. Another example is a referral to Alcoholics Anonymous for a client who believes that he or she is in the early stages of alcoholism. Often these referrals coincide with on-going EAP counseling.


24-Hour Crisis Line

Counselors are available 24 hours a day, seven days a week by phone for employees and immediate family members of contracted companies who have a behavioral health emergency. Please call 513-891-1627, or 800-841-5002, if you need emergency assistance. If you are experiencing a life-threatening emergency, please call 911 or go to the nearest emergency room.



TriHealth EAP welcomes your questions about work/family life concerns and comments about our services. Please click on "Register" below and submit your comments or questions. A counselor will reply within two business days. If your concerns are urgent, please call 513-891-1627, or 800-841-5002.

Register to contact a counselor.

WorkLife Services

AK Steel recognizes the challenges of balancing work with the circumstances of everyday life. That’s why you and your family have access to support through the Work-Life Resource and Referral program. When you call the toll-free number, you will be assisted by a qualified Work-Life Consultant who will respond to your request thoroughly and promptly. And when you log on to the Work-Life Web site, you’ll find an abundance of useful resources, articles, links and interactive tools.

Service Overview:

  • Resource and referral for issues related to work, family, caregiving, daily living, health and well-being
  • Accessed by phone (513-891-1627 or 800-841-5002) or Web
  • Available 24 hours a day, 7 days a week
  • Always confidential
  • No cost to you or your family to use the service


Enrichment and Educational Seminars/Webinars

TriHealth EAP offers a variety of seminars/webinars that are open to AK Steel. There are a wide variety of topics such as "Parenting Skills," "Teenage Alcohol and Drug Use," "Retirement Issues," "Successful Step Families," "Dealing with Difficult People," "Communication Skills" and many more. For a complete list of the seminars that are being offered this year and the locations, click here.


Financial Assist

Through Financial Assist, employees have access to free, telephone financial education on a variety of consumer issues. By calling TriHealth EAP's main number (513-891-1627 or 800-841-5002 toll-free), an employee can obtain basic information on important financial topics, such as budgeting, home-buying, life event planning, bankruptcy, foreclosure prevention, college fund planning, credit card debt, retirement planning and preventing credit card fraud.


ID Theft Assist

Through ID Theft Assist, an employee can receive basic education from a legal/financial consultant to support them in their efforts to restore financial identity or avoid identity theft. Through this service, an employee can receive a free identity theft packet to aid them in protecting their private information.


Legal Assist

Through Legal Assist, an employee has access to a scheduled meeting with an in-person attorney or access to an attorney via telephone (the Telephone Advice Attorney Network) for up to a 30-minute consultation, at no charge, around a variety of common legal issues. The consultation consists of an analysis of the situation and advice on how to proceed. There is no document review or creation during this free consultation. If the employee chooses to retain the attorney, they would receive a 25% discount off the attorney's hourly fee.