Quality Assurance Standards

TriHealth EAP® has a formal quality assurance program to maintain superior customer service and the finest clinical care. Our quality assurance program is comprised of the following components:

  • Confidentiality
  • Employee Selection and Training
  • Clinical Supervision/Treatment Plan Review
  • Chart Audit
  • Access/Availability
  • Emergencies
  • Utilization History
  • Client Satisfaction Measurement
  • Continuous Quality Improvement
  • Policy and Procedures