Ask-A-Counselor®

TERMS OF USE

If this is a behavioral health emergency, call 9-1-1 or go to your nearest emergency room.

If your situation is serious or urgent, please call us at 513-891-1627 or 1-800-642-9794. We are available to employees and family members of our contracted companies 24 hours per day, 7 days per week. This service should not be used for assistance with crises.

In accordance with the Ohio Administrative Code, Chapter 4757-5-13 Standards of practice and professional conduct: electronic service delivery (internet, email, teleconference, etc.) and the Ohio Counselor, Social Worker and Marriage and Family Therapist Board, Ask a Counselor is NOT an internet counseling service.

This portal may be used to ask questions regarding resources and for initial information about TriHealth EAP. You can expect a response to your inquiry from one of our counselors typically within two business days. You may be encouraged to contact TriHealth EAP to schedule a session for ongoing counseling.

The TriHealth EAP Ask-A-Counselor® service allows you and TriHealth EAP counselors to send and receive encrypted email messages. By providing an email address, you are giving permission for information to be sent from TriHealth EAP to your email address. When you elect to provide personal information to us, in no case will we sell, license or transmit that information to any outside entity for any reason, unless you authorize us to do so. TriHealth EAP will use the personal information you voluntarily submit to register you for services in our electronic health record.

Your email address will not be retained for secondary purposes. A copy of your email communications with Ask a Counselor will be stored in our electronic health record. The use and disclosure of your personal information is in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and Ohio law.