Frequently Asked Questions
What is an Employee Assistance Program?
TriHealth EAP® provides confidential counseling for employees and their family members for any and all personal problems. The counselor will do an assessment and together you will develop a plan of action. If longer-term counseling or specialized services are needed, the counselor will refer you to qualified professionals or organizations in the community.
What kind of problems do people bring to TriHealth EAP®?
Some examples of problems that clients bring to TriHealth EAP® counselors are the following:
- Marital or family problems
- Other relationship problems
- Divorce and/or separation
- Illness or death in the family
- Alcohol and/or drug problems
- Stress-related problems
- Job problems
- Addiction problems
- Elder care concerns
- Maintaining a balanced life
Who is eligible to use TriHealth EAP®?
The EAP® services are available to any AK Steel employee, their spouse and dependents, including your college age students.
How serious are you about confidentiality?
Strict confidentiality is maintained by TriHealth EAP®. TriHealth EAP® complies with all state and federal laws regarding confidentiality.
Will my family or my employer be told that I am using the EAP®'s services?
Your family and your employer will not know anything about your use of the EAP® unless you tell them.
What qualifications do the counselors at TriHealth EAP® have?
All the counselors have at least a master's degree in either counseling or social work. They are all licensed professional counselors, social workers or psychologists. They all have at least five years of experience in the behavioral health field.
What about referrals?
The majority of problems can be improved through short-term counseling. If the client and counselor decide that additional services for specialized or longer care are required, a referral will be made to an appropriate community resource.
How long is an EAP® counseling session?
A typical EAP® counseling session is about 50 minutes. Your first session may take longer as you and your counselor complete your assessment.
What does TriHealth EAP® cost the employee?
There is no cost to the employee or any family member for use of the EAP®. If a referral is made, the employee or family member is responsible for any fees not covered by insurance.
Is it difficult to make an appointment to see an EAP® counselor at TriHealth EAP®?
One phone call to our Intake Department is all it takes to make an appointment. The Intake Department will help you find an appropriate time and location for your first appointment. You and your counselor make all subsequent appointments.
What are the available hours that I can see a counselor?
Appointments are available Monday through Friday in the morning, afternoon and evening.
What if I need help outside of your normal business hours?
TriHealth EAP® is available 24/7 for urgent situations. Our counselors are available to provide assistance in crisis situations and when you have a pressing need that can't wait until business hours. Just call 513-891-1627, or 1-800-841-5002 outside the Greater Cincinnati area. If your situation is a life-threatening emergency, please call 911 or go directly to the nearest emergency room.
TriHealth EAP's WorkLife services are available 24/7 through our Web site or by phone during our normal business hours.
What are WorkLife services?
AK Steel recognizes the challenges of balancing work with the circumstances of everyday life. That’s why you and your family have access to support through the Work-Life Resource and Referral program. When you call the toll-free number, you will be assisted by a qualified Work-Life Consultant who will respond to your request thoroughly and promptly. And when you log on to the Work-Life Website, you’ll find an abundance of useful resources, articles, links and interactive tools.
Resource and referral for issues related to work, family, caregiving, daily living, health and well-being are:
- Accessed by phone or Web
- Available 24 hours a day, 7 days a week
- Always confidential
- No cost to you or your family to use the service
Where do I call for more information about TriHealth EAP®?
You can call the Cincinnati number 513-891-1627 any time between 8:30 a.m. and 5:00 p.m. Eastern Time, Monday through Friday. Or, outside of Greater Cincinnati, you can call the toll free number 1-800-841-5002.